Setting Up Call Forwarding on Your Fongo Mobile App

Call forwarding allows you to send your calls to other phone numbers when someone calls your Fongo Home Phone number. You can forward your calls to up to 3 separate phone numbers – giving you the chance to answer the call on your most convenient device.

Here’s how to set it up:

  1. Open your Fongo Mobile App
  2. Under the side menu, select Account
  3. Once you are in the account tab, select “Settings
  4. Under Phone Service, select Call Forwarding
  5. Choose your preferred forwarding mode
  6. Enter the phone numbers you want calls to be forwarded to and the number of rings before your calls are forwarded to this number.

Forwarding Mode

  • Simultaneous – All Follow Me numbers, including your Fongo Mobile number that was dialed by the caller, will ring at the same time, allowing you to pick up the call wherever it is convenient.
  • Sequential – After your Fongo Mobile number rings and is unanswered, the call will be forwarded to the first listed Follow Me number. If the call isn’t answered at the first Follow Me number, it will continue on to the next Follow Me number and so on. If none of your Follow Me numbers have voicemail, the call will be directed back to your voicemail system.
  • Never – To turn off call forwarding select this option.

Limitations/Restrictions:

  • You can forward to any North American number with a per-minute rate of $0.03 or less
  • Only phone numbers in Canada’s 10 provinces are eligible for free call forwarding
  • When you forward to numbers that are not free (i.e. United States), you must have World Credits on your account. In this case, forwarded calls will deduct from your account balance by the per-minute rate
  • We currently do not support call forwarding to numbers outside of North America
  • You cannot forward to a phone number that already is a destination for call forwarding by another Fongo account. For example, if you and your wife both have Fongo mobile, you both cannot forward your Fongo numbers to your home phone
  • Follow Me settings will be automatically reset (turned off) for accounts which have not been used to place an outgoing call for 90 days
  • Fongo is not intended to be used primarily as a call forwarding service