Are you looking to improve your audio quality? Check out this list of tips and tricks that will improve audio quality for both Fongo Mobile and Fongo Home Phone.

Fongo Mobile


Check Your Connection

The quality of your call often depends on the strength of your connection. That being said, the first thing you’ll want to check is that you have a good connection to a WiFi or 3G/4G network. Your phone may be displaying multiple bars but this does not necessarily mean you have sufficient bandwidth. On a WiFi network, check to see what else might also be using bandwidth (eg. streaming video).

Run Speed Test

You may also want to check your connection speed, you can do so by running a Speed Test. For acceptable audio quality, Fongo requires about 1Mbps Upload and 1Mbps download speed. You can download the Ookla Speed Test app for: iOSAndroid, or from Amazon for BlackBerry

Test Call

Check the audio quality for yourself. You can make a test call to our test server by calling 226-244-4444 or by selecting “Make a Test Call” at the bottom of the Fongo app settings. After a quick message the line will echo back everything that you say.

Other Factors

Other factors that could be affecting your audio quality include interference from computer speakers or the use of headsets while making a call. If you are using a headset or microphone to make calls, the quality of these products can affect your sound quality. If you are using a computer, you may experience an echo if the audio from your speaker gets picked up by your laptop.

Fongo Home Phone


Electromagnetic Interference

Motors and electronic devices sometimes generate electromagnetic fields.

  • Your Fongo Adapter may be too close another device generating electromagnetic interference (i.e. electric motor, other electronics, high-power wires etc).
  • Move the Fongo Adapter at least one meter (3′) away from other devices
  • If you’ve plugged your Fongo Adapter to your house phone junction box, the lines running to your phone outlet in your house may be causing the line noise
  • Plug a phone directly into the Fongo Adapter; if the problem is resolved then you know there is something is wrong with the phone lines in your house

Internet Connection

As mentioned above, your internet connection and internet speed contribute to the quality of your calls. If your internet connection is insufficient, you may need to contact your internet provider to upgrade your internet. You may also want to check if other devices in your house using up your bandwidth; find which device is taking up the bandwidth and stop the service.

Ethernet Cable

Faulty Ethernet cable can be a contributing factor to audio issues. Check your cables and replace as required.

Wireless Phones

The main phone plugged into your Fongo Home Phone transmits the wireless signal to the other wireless phones in your home, the quality of your phone system and the resulting wireless signal will affect your sound quality. You may want to consider upgrading your wireless phones.

To discuss best practices please visit the Fongo User Forum for knowledge from your fellow users.