Why Fongo Internet?
All Internet packages include the features listed below
Contract-Free
Contract-FreeCancel service anytime without cancellation fees.
Unlimited Usage
Unlimited UsageWe will never throttle your speed nor will you ever encounter overage fees.
Free Modem
Free ModemWe provide you with an internet modem at no charge, for the life of your service with us.
Live-Person Support
Live-Person Support
Live-Person Support
Call our tech-support to speak with a live agent when you’re having issues.
No Rate Increases
No Rate IncreasesWe will not increase your monthly service fees for the life of your service.
Self-Installation
Self-InstallationFollow the included instructions to self-install your modem.
Fongo Internet Ordering Process
Payment
You will need to pay for your first month of service during sign up. Your billing cycle won’t start until your service is successfully installed.
Acceptable payment methods:
Book Installation
Installations can be scheduled as quickly as 5 days after your payment. Once your installation date is confirmed, you will receive a confirmation email from us.
We Ship Your Modem
We will express ship your modem kit to arrive prior to your installation date. The package will be left at your door or in your mailbox during business hours 9am-5pm Mon-Fri.
Installation is Performed
A certified technician will complete the activation/installation of your internet line.
Frequently Asked Questions
Yes, you can use your own modem. Below are models of modems that are compatible with our internet service (firmware versions must match):
DSL
- All VDSL modems can be used
Cable
| Hardware | Hardware Model/Version | Firmware Version | Maximum Speeds | WiFi |
|---|---|---|---|---|
| Hiltron | CODA-45 | 7.1.1.1.2b1 | 300 Mbps | |
| Hiltron | CODA-4680 | 7.1.1.2.2B9 | 300 Mbps | |
| Hiltron | CDA3-20 | 6.1.3.31 | 150 Mbps | |
| Hiltron | CDA3-35 | 6.1.3.31 | 300 Mbps | |
| Hiltron | CGN3 | 4.2.4.11RES | 150 Mbps | |
| Hiltron | CGNM-3550 | 4.5.11.8-TPIA | 300 Mbps | |
| Hiltron | CODA | 7.1.1.1.2b1 | 300 Mbps | |
| SmartRG | SR808ac | 1.0.0.14 | 150 Mbps | |
| Technicolor | CGA4234DGW v1.0 | CGA4234-P15-13-CA902-c0200r181-191007 | 300 Mbps | |
| Technicolor | TC4350 | 50041.1.19.0 | 300 Mbps | |
| Technicolor | TC4400 | SR701343-190628-D | 300 Mbps | |
| Technicolor | TC4400 v2 | Sr701343-190628-D | 300 Mbps | |
| TP-Link | TC7650 | v1.0.3 Build 20161117 Rel358190 | 150 Mbps |
Cable
We will need the MAC ID and SN (Serial Number) of your modem, then you can just “plug and play” after your installation has occurred.
You will be responsible for setting up your WiFi and all other settings/functions.
DSL
We will provide your login credentials, then you will be responsible for programming your unit.
Yes, you can. There are two methods.
Method 1 (recommended and supported):
Plug your router into 1 of the LAN ports on the modem, then log into the modem to disable the modem’s wireless (WiFi) signal. (Instructions for logging into each modem type are at the bottom of this webpage)
Method 2 (not recommended or supported):
Plug your router into LAN port 1 and put your modem into bridge mode. You will need to find your own instructions online for putting your modem into bridge mode. When in bridge mode, our support team will be unable to access your modem, therefore we won’t be able to support you if you have issues with your internet service.
Cable
- Hitron CODA-45 (single-port)
- This modem does not include a WiFi router, so you will need to purchase your own router if you want WiFi signal
DSL
- Smart RG 516ac
- This modem includes a built-in WiFi router
Instructions – Modem Setup
