Cancelling Within 30 days of Purchase
o Adapter fee
o Porting fee
o Shipping Fee
o Essential Service fee
*customer must return adapter to Fongo at their expense and provide support team with tracking number for return shipment
If cancelling service, please contact our support team for instructions.
Cancelling After 30 days of Purchase
Service is cancelled with no further charges. The adapter is owned by the customer and cannot be returned for refund.
If you would like to use the adapter with another provider in the future, please contact our support team (after cancellation) regarding unlocking the adapter.
Warranty Adapter Replacement
Within 30 days of purchase:
Contact our support team about your adapter’s issues. If it’s determined the adapter is faulty after troubleshooting, we will send you a replacement adapter at no charge. We do not require the faulty adapter to be returned.
+30 days after purchase:
Contact our support team about your adapter’s issues. After troubleshooting, our support team will let you know your options and cost for a replacement adapter.