When you refer someone to Fongo Home Phone, make sure you tell them to enter your email address or your home phone number when they sign up.
There’s a “were you referred?” step during sign up where they will enter your email or phone number.
1st referral: You and the person you referred get 1 month of free service.
2nd referral: You get 2 months of free service. The person you referred gets 1 month free.
3rd (and beyond) referral: You get 3 months of free service. The person you referred gets 1 month free.
Please note that Fongo Mobile (iOS and Android), Fongo Home Phone and Fongo Works are separate products. The credentials, phone numbers and accounts cannot be used interchangeably across account management pages.
Ex: You will not be able to use a Fongo Home Phone account to log in to the Fongo mobile application.
Fongo Home Phone only provides the ATA (Analog Telephone Adapter) that gives your handset the ability to make calls over a wired internet connection. Handsets are not included. To find out more about the Grandstream HT-801 ATA that Fongo provides, click here.
Service is cancelled with no further charges. The adapter is owned by the customer and cannot be returned for refund.
If you would like to use the adapter with another provider in the future, please contact our support team (after cancellation) regarding unlocking the adapter.
Warranty Adapter Replacement
Within 30 days of purchase:
Contact our support team about your adapter’s issues. If it’s determined the adapter is faulty after troubleshooting, we will send you a replacement adapter at no charge. We do not require the faulty adapter to be returned.
+30 days after purchase:
Contact our support team about your adapter’s issues. After troubleshooting, our support team will let you know your options and cost for a replacement adapter.
Uses physical lines within your home and outside of your home. Calls are carried through these physical lines as analog signals
VOiP/IP Home Phone
Uses the internet to connect calls and carry voice traffic as data.
VOiP services use the internet for call traffic while traditional landlines use electric signals through physical cables.
Both types of service generally sound the same when working optimally. Traditional landlines can experience issues from severe weather, damaged cables, or equipment issues (within or outside the home). VOiP service relies solely on your internet service, so if your home internet maintains connection, your home phone service will perform well.
Founded and based out of Waterloo, Ontario, Fongo provides Canadians with low-cost, personal and small business communication solutions.