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Caller ID (Outgoing)

Basic Caller ID

with Free Signup

With a free Fongo Works account, your outgoing calls will show “FREE BUSINESS” along with your default phone number.

Advanced Caller ID

with Pro Upgrade

Outgoing calls from Fongo Works Pro accounts will display both your business’s name and phone number on the recipient’s phone. You can also customize the name, choose between your Fongo Works numbers, or even hide your Caller ID.

Caller ID - Free vs Pro

Customize Your Caller ID 

Pro
Pro

In The Dashboard

Default Outbound Number

Company Wide
Caller ID - company default number

In the Phone Numbers tab, you can change the phone number that all extensions make their calls from.

Per Member

In the Members tab, you can change the phone number that each member will make their calls from. This will overwrite the default outbound number that is set for the business.

Business Name

In the Account tab, changing the business name will also change the Caller ID name. Note: Name changes may require up to 24 hours before they take effect.

Notes
  • There is a 15-character limit on the Caller ID name
  • Your business name can only include letters, numbers, or spaces
    • No accented characters or symbols
  • Some carriers don’t show a Caller ID name or require a plan add-on.

Customize Your Caller ID 

Pro
Pro

On Your Devices

Fongo Works App

Upon clicking the Dial button, you can choose between your Fongo Works phone numbers or hiding your Caller ID entirely.

Pro Device

Grandstream GRP 2612 For Fongo Works
Outbound Number

If your business has multiple numbers, you can choose a specific number using the *99X prefix prior to dialing the person you wish to call.

X represents the place value of the number in your list of numbers. Your numbers are in a list, ordered by numerical value.

For instance, if you have three phone numbers:

#1 – 204-555-4321
#2 – 306-555-1234
#3 – 416-555-9876

To call with 306-555-1234, dial *992, followed by the client’s phone number, before finally clicking the dial button.

Hide Caller ID

Dial *990 before the number you want to call.

  • Example: to call 226-336-6646, dial *9902263366646

Frequently Asked Questions

Some carriers do not provide the Caller ID name. They may say that your plan includes Caller ID, but only includes the number and not the name.

They likely have your business number saved in their contacts, so it is showing the contact name they gave your business.

Dialing a toll free number with your own toll-free number will result in your primary number being shown to the call recipient.
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