Custom Ring Count
Included with Pro Upgrade
Each of your extensions can have its own unique settings for the number of rings. Each extension has 2 different settings for ring count:
- Mobile App and/or Pro Device ring count (default set to 5 rings)
- Forwarding to Cellphone ring count (default set to 2 rings)
Mobile App / Pro Device Ring Count
This ring count is for how many times you want the mobile app and/or Pro device for your extension to ring before your call handling settings kick-in.
(If you have the mobile app and a Pro device enabled on your extension, they will ring simultaneously)
- This ring count can be set to any number between 1 – 15 rings.
Forwarding to Cellphone Ring Count
This ring count is only used if your call handling settings are set to either “Forward to cellphone” or “Forward to cellphone, then voicemail”. This ring count will kick-in after the Mobile App and/or Pro Device’s ring count has ended.
- This ring count can be set to any number between 1 – 15 rings.
Editing your extension’s Ring Count settings
There is no front-end settings available in your dashboard to edit ring counts, so you will need to ask our support team to edit them for you. Ensure you them which extension you want the ring count edited for, then let them know the ring count for each setting.
Example:
Please edit the ring count for Ext. 102:
- Mobile App and/or Pro Device: 7 rings
- Forwarding to Cellphone: 4 rings
