Hunt Groups
Included with Pro Upgrade
Hunt Groups are used when you need multiple extensions to ring together. There are two types of hunt groups:
- Simultaneous (extensions ring at the same time)
- Sequential (extensions ring one after another)
Example: A hunt group includes extensions 102, 105, and 106. The hunt group is set for caller option #3. When a caller presses 3…
- A simultaneous hunt group would ring 102, 105, and 106 at the same time
- A sequential hunt group would ring 102, then if no answer it would ring 105, then if no answer it would ring 106
Creating a Hunt Group
To create a hunt group, submit the form below and our team will build it for you.
You can have multiple hunt groups. Submit the form once per hunt group.
Notes / Restrictions
- Simultaneous hunt groups (extensions ring at the same time)
- If there are extensions with no Fongo Works App or Desk Phone enabled, unanswered calls will go to that extension’s voicemail
- Sequential hunt groups (extensions ring one after another)
- You can only use each extension once in a sequential hunt group. For example: 101 > 102 > 101 is not possible.
- Extensions without a Fongo Works App or Desk Phone:
- can only be the last extension in the ring order
- will always direct unanswered calls to the extension’s voicemail.
It’s recommended to only include extensions that use the Fongo Works app or Pro devices in hunt groups.
