Receptionist Scheduling
Included with Pro Upgrade
Receptionist Scheduling allows you to have two separate auto-attendant greetings for your Fongo Works business system. This gives you the flexibility to guide incoming callers differently based on the time of day.
For Example:
- Audio file #1 plays from 8:00AM – 4:59PM (business hours)
- says “press 1 for sales, press 2 for support”
- Audio file #2 plays from 5:00PM – 7:59AM (off hours)
- says “Sorry, we’re closed, but you can press 3 to leave us a message or press 4 for our hours and location”
Submitting your audio files
- Create 2 separate mp3 files for your greetings:
- 1 for on-hours
- 1 for off-hours
- Please include the days and times for the on-hours greeting to be played (each day of the week can have its own unique schedule)
- For Example:
- Monday – Thursday: 9am – 4:59pm
- Saturday: 9am – 12:59pm
Notes / Restrictions
1. On/Off hours cannot have different caller options, only the greetings will change. We recommend having certain caller options included in the on-hours greeting, then having other caller options included for the off hours greeting.
Example: On-hours greeting says “press 1 for sales, press 2 for support” whereas Off-hours will then say “Sorry, we’re closed, but you can press 3 to leave us a message or press 4 for our hours and location”
2. You cannot use the receptionist bypass setup with the receptionist scheduling feature.
3. Receiving Faxes is unavailable during off-hours.
