Calling Credits
Available For Purchase
Calling Credits are used for outgoing international calls and incoming calls to your toll-free numbers. Your Calling Credit balance is shared across your entire Fongo Works account and can be used by any member / extension.
Rates
International Calls
Making outgoing calls to international destinations requires calling credits on your account. Fongo offers low international calling rates as low as 2¢ per minute to the U.S., India, and the UK.
- Incoming international calls are free
- International calls are charged a 4¢ connection fee once the call is connected to the recipient
- Fongo Works Pro users get unlimited US calling and lowered international rates
Toll-Free Calls
Any incoming call to your toll-free number have a 4¢ connection fee when the call connects to your system, and a 2¢ / min fee for the call itself.
Making International Calls
All international calls are charged a 4¢ connection fee, in addition to the per-minute rate.
1. Start With ” 011 ” or ” + “
On Desktop / IP Devices: Before dialling the phone number you want to call, dial 011.
On the Fongo Works app: Press and hold “0” to dial the “+” symbol. “+” tells Fongo you’re calling internationally.
2. Dial The Number You Wish To Call
On the Fongo Works app, you will be shown the country you are calling and the rate that you will be charged for the call.
3. Press to make the call
On the Fongo Works app, press the call button and your call will begin connecting.
Frequently Asked Questions
- Log in to your Fongo Works dashboard
- In the Dashboard section, a “Calling Credits” widget will appear
Note: You cannot check your balance in the Fongo Works mobile app.
- Your toll-free number will not work for incoming or outgoing calls
- When attempting to make an international call, you will hear an “insufficient balance” message
- If your balance runs out during an outgoing international call or an incoming toll free call, the call will be cut off
