Additional Phone Numbers
Available For Purchase
You can purchase Additional Numbers from Fongo for more ways that customers can reach your Fongo Works business. All phone numbers associated with your Fongo Works business, regardless of number-type, will route to your automated receptionist greeting (unless you implemented receptionist bypass).
Additional Local Phone Number
$2.50/month
Additional Canadian phone numbers establish trust and credibility when operating in specific areas.
Example: Your primary number may be local to Toronto Ontario, but you also have customers in Vancouver BC and want a local number from there.
Over 740 number exchanges are available across Canada, see the full list here.
U.S. Phone Number
$2.50/month
U.S. phone numbers help establish your presence to American customers and also gives them a non-international number to call.
No calling credits are required to use your U.S. phone number.
Over 50 number exchanges across 32 states to choose from, see the full list here.
Toll-Free Phone Number
$2.50/month + 2¢/min
Enhance the professional image of your business and promote a North American presence. Callers from the U.S. and Canada can call your toll-free number without being charged long-distance.
Calling Credits are required to receive calls to your toll-free number. Incoming calls = 4¢ connection fee 2¢ per minute.
Vanity Phone Number
$55 one-time fee + $2.50/month
Customize a Canadian number that is local to the city & province of your choice, such as 416-834-FOOD (416-834-3663).
Toll-Free Vanity Number
Customize a toll free number so callers across Canada and the U.S. can call without the worry of long distance charges. Tick the “yes” box when ordering to make your vanity number toll-free.
*Refer to the toll-free number section for calling rates
Note
- When ordering a vanity number, you will input your criteria, our team will search for numbers, then they will send you the available numbers
- If you’re unsatisfied with the numbers we found, you can alter your criteria or request a full refund
Additional Local Numbers
All additional numbers are Canadian phone numbers local to the city/town of your choice.
- If a Canadian caller has Canada-wide calling included with their phone plan, it will not cost them anything to call your Canadian number.
- If the Canadian caller only has local calling included with their phone plan, they will only be able to call your business number for free if your business number is from the same city/town that their number is from
- Example: The caller’s number is local to Toronto, ON. Your business must also have a Toronto, ON phone number for them to call you without using long distance.
- Most callers from outside of Canada will be charged international fees to call your Canadian number, since it will be an international call for them
Toll Free Numbers
All callers within North America can call your Toll-Free business number at no charge to them.
Vanity Numbers
When you purchase a vanity number, you have the option of making it a local vanity number or a toll free vanity number.
- The local vanity number will follow the same rules described above for “Additional Local Numbers”
- The toll free vanity number will follow the same rules described above for “Toll Free Numbers”
Additional Local Phone Number
If the number has been active on your account for at least 10 months, you can freely transfer the number.
If transferring the number before 10 months, a port-out fee will be determined.
U.S. Phone Number
Unfortunately you cannot transfer your U.S. phone number out of Fongo.
Toll-Free Phone Number
Same rules as additional local phone numbers apply (see above).
Vanity Phone Number
Your vanity phone number can be freely transferred at anytime.
No. All phone numbers associated with your Fongo Works system function identically. Regardless of number-type, calls to your numbers will route to your automated receptionist greeting (unless you implemented receptionist bypass).
All extensions and devices can make outgoing calls as well as receive calls from all numbers.
