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Faxing

Included with Pro Upgrade

Faxes can be sent to any of your Fongo Works business phone numbers (except toll-free), then received by your email (as a PDF) or by your fax machine.

Creating a Fax Extension

Recommended Settings

We highly recommend creating a dedicated Fax Extension member on your system for both fax configurations (described below on this page).

  1. Create a new member
    • Name: “Fax Extension”
      • our system will auto-detect “fax” in the name
    • Email: Enter the email address that you want faxes to be forwarded to
      • can be the same email as another extension
    • Enter a fictional cell phone number for this member, such as 111-222-3333
  2. Set this member as the receiver of faxes in the Members tab
    • ensuring that all fax data is directed here
  3. Set this member’s call handling as “Go to Voicemail” in the Members tab
    • to prevent unintended call forwarding

Tip: You can test the functionality of your fax configuration with a free service like FaxZero.com

creating a fax extension
creating a fax extension
creating a fax extension

Fax Configurations

Fax To Email

With your Fax extension configured as mentioned above, faxes sent to your Fongo Works phone numbers will be automatically directed to this member. Fongo Works systems are configured to receive the fax data as a voicemail, which is then converted into a PDF and forwarded to the member’s email address.

Notes:

  • The fax call must remain unanswered (by the Fongo Works app) to reach the member’s voicemail.
  • Avoid logging in to this member using the Fongo Works app
  • Whitelist @vm.fongoworks.com in your email settings to prevent faxes from getting caught by junk/spam filters. Here’s how.
Receiving Faxes with Fongo Works's Fax-To-Email feature. Available for free.
Sending Faxes with Fongo Works

2-Way Faxing

You must set up a VOIP ATA (analog telephone adapter) for the member that you have set to receive incoming faxes. This adapter will need to be plugged into an ethernet connection, then your fax machine will plug into the phone port of the adapter. With this configuration, you can send and receive faxes from your fax machine as if you had a regular fax line.

Recommended adapter: Grandstream HT801 adapter – available for sale in the Fongo Works shop.

Note: Please set your fax machine’s speed/baud-rate to 9600bps or lower.

How To

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LOGIN

Login to your Fongo Works dashboard at fongoworks.com

SHOP

Click the shop icon at the top of your dashboard.

CHECKOUT

Add items to your cart, then checkout when you’re ready to order.

Frequently Asked Questions

No, you do not. Any phone number on your Fongo Works account (except toll-free) will be able to receive phone calls and faxes. You only require 1 phone number on your Fongo Works system, but if you have more numbers, they will all function the same.

Note: We recommend creating a dedicated fax extension.

Yes, you can transfer your existing fax phone number from another carrier to your Fongo Works system. Once the transfer is completed, that number will function the same as the other phone number(s) you already have on your Fongo Works account, meaning you can make/receive calls using it and you can send/receive faxes using it.

See the “Do I need a dedicated fax phone number?” FAQ for further explanation.

Unfortunately, you cannot send faxes from the Fongo Works app or the Fongo Works dashboard. Sending faxes using your Fongo Works system can only be done using a fax machine with an HT-801 adapter.

Free resources like FaxZero.com provide free faxing to anywhere in the U.S. and Canada.