Why Fongo Home Phone?
Process
We Ship Your Adapter
Your adapter will be delivered to you within 2-5 business days via express delivery.
You can specify a shipping address that is different from your service address during sign up.
What’s Included?
Optional Extras
Frequently Asked Questions
Frequently Asked Questions
How to refer
When you refer someone to Fongo Home Phone, make sure you tell them to enter your email address or your home phone number when they sign up.
There’s a “were you referred?” step during sign up where they will enter your email or phone number.
Reward
1st referral: You and the person you referred get 1 month of free service.
2nd referral: You get 2 months of free service. The person you referred gets 1 month free.
3rd (and beyond) referral: You get 3 months of free service. The person you referred gets 1 month free.
Please note that Fongo Mobile (iOS and Android), Fongo Home Phone and Fongo Works are separate products. The credentials, phone numbers and accounts cannot be used interchangeably across account management pages.
Ex: You will not be able to use a Fongo Home Phone account to log in to the Fongo mobile application.
Fongo Home Phone only provides the ATA (Analog Telephone Adapter) that gives your handset the ability to make calls over a wired internet connection. Handsets are not included. To find out more about the Grandstream HT-801 ATA that Fongo provides, click here.
Cancelling Within 30 days of Purchase
What’s Refundable:
o Adapter fee
o Deposit
What’s Non-refundable:
o Porting fee
o Shipping Fee
o Essential Service fee
*customer must return adapter to Fongo at their expense and provide support team with tracking number for return shipment
If cancelling service, please contact our support team for instructions.
Cancelling After 30 days of Purchase
What’s Refundable:
o Deposit
Service is cancelled with no further charges. The adapter is owned by the customer and cannot be returned for refund.
If you would like to use the adapter with another provider in the future, please contact our support team (after cancellation) regarding unlocking the adapter.
Warranty Adapter Replacement
Within 30 days of purchase:
Contact our support team about your adapter’s issues. If it’s determined the adapter is faulty after troubleshooting, we will send you a replacement adapter at no charge. We do not require the faulty adapter to be returned.
+30 days after purchase:
Contact our support team about your adapter’s issues. After troubleshooting, our support team will let you know your options and cost for a replacement adapter.
