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Transfer Your Number

Transfer your existing Canadian phone number to Fongo Mobile for $25. Every number transfer includes free bonus features for 2 months!

Is my phone number eligible?

Submit your phone number below to receive an immediate email and/or text message verifying that your number can be transferred. Not available for Fongo World Edition users.

Number Transfer - FM
fongo mobile number transfer

Number Transfer Process

Submit Your Number Transfer

fongo mobile number transfer process

Submit your number transfer by logging in to your Fongo Mobile account here.

When transferring a mobile number from certain providers, they will send an authorization text message between 10am-12pm ET. You must reply within 90 mins to authorize your transfer.

We Contact Your Provider

contacting your old provider with fongo home phone

Fongo will contact your provider and get the number transferred on your behalf within 3-7 business days.

We recommend you don’t contact your provider to inform them of your transfer or cancelling your account with them before the transfer is completed.

Your Number is Transferred

fongo mobile number transfer process

We will notify you by email when your number has successfully transferred.

Please log out and log back in to the app after receiving transfer-confirmation.

Bonuses After Transferring

Once you transfer your number, the following packages will be automatically applied.

2 Months

Fongo Plus

An SMS message in the app will alert you when you have been awarded your Fongo Plus bonus.

2 Months

Unlimited Canada Texting

man holding phone with fongo mobile app

An SMS message in the app will alert you when you have been awarded Canada Texting.

Frequently Asked Questions

Once your transfer is submitted, a due date is generated. This due date is generally 3-7 business days after submission (depending on your current provider, as they all do things differently).

The first business day only counts if the transfer is submitted before 12pm (EST).

Mobile Numbers (cellular network)
Generally transfer more quickly than landline numbers. With most providers, your due date will be set 3-5 business days after you submit your transfer. You will (likely) receive an authorization text message from your current provider the day-of or day after submitting your transfer request. If you successfully authorize the transfer, it will occur on the due date.

Landline Numbers (physical lines + VoIP)
Due dates are generally set 5-7 business days after you submit your transfer request. Your provider will typically not contact you (unless offering you a deal to get you to stay).

More information on transfer times can be found here.

All the information you submit for your number port must match what the other provider has on file.

Number type: Landline or Mobile

Number You Want Ported:

Current Provider:

Account Number: (Only for Mobile numbers)

First & Last Name:

Full Address
Street Number:
Street Name:
Unit #:
City:
Province:
Postal Code:

Yes, you can sign up for Fongo Mobile and get a free phone number from us, which you can use to test it out, then you can transfer your number when you’re ready.

  • Your account with the other provider is not active or is flagged for disconnect
  • You have an outstanding balance owed to current provider
  • Your number does not belong to you (LOA form is required if number belongs to a business or someone else)
  • You initiate a disconnect for the number before finalizing the transfer to Fongo
  • The info you provided Fongo does not match what is on your account with the other provider
  • You did not authorize the transfer upon the current provider requesting authorization (SMS authorization occurs between 10am-12pm EST for mobile numbers)
  • You have lead the other provider to believe you are staying with them (i.e. they offer you a better deal to get you to stay and you accept)

Yes, your phone number that you’re transferring to Fongo will be fully functioning with your existing provider until the day it transfers to Fongo. Upon transferring to Fongo, the number will become fully functional with your Fongo service.

(You may need to logout and back into the Fongo Mobile app once your number is successfully transferred to Fongo)

For numbers that were transferred into Fongo from another provider, you can transfer this number out of Fongo to any provider at any time. We will never charge anything for releasing your number.

To transfer your number out of Fongo, you will need to initiate the port-out with the provider you’re porting to. They will contact us, requesting that we release the number.

Yes, any add-ons purchased (such as Fongo Plus, Global Texting) will be activated immediately upon purchase. If those addons are purchased while the number transfer is still in progress, the add-on will be activated with the existing number. When the number transfer is complete, the add-on will become active with the transferred number.

Mentioned above, you will receive 2 months of Fongo Plus and Canada Texting service after transferring your number to Fongo Mobile. These add-ons will be automatically activated once the number change occurs on your transfer due date, i.e. once your number transfers to Fongo and becomes active on your Fongo Mobile account.

You will receive an SMS message from Fongo in your Fongo Mobile app once these add-ons activate.