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Receptionist Scheduling

Included with Pro Upgrade

Receptionist Scheduling allows you to have two separate auto-attendant greetings for your Fongo Works business system. This gives you the flexibility to guide incoming callers differently based on the time of day.
For Example:

  • Audio file #1 plays from 8:00AM – 4:59PM (business hours)
    • says “press 1 for sales, press 2 for support”
  • Audio file #2 plays from 5:00PM – 7:59AM (off hours)
    • says “Sorry, we’re closed, but you can press 3 to leave us a message or press 4 for our hours and location”
Receptionist Scheduling for Fongo Works

Submitting your audio files

  • Create two separate audio files for your greetings, one for on-hours and one for off-hours (mp3 files).
  • Send them to our support team here
  • In your message to our support team, please include the hours of each day you want the on/off greetings to be set (each day of the week can have its own unique schedule)
    For Example:

    • Monday – Thursday: On hours = 9am – 5pm, Off hours = 5pm – 9am
    • Thursday – Saturday: Off hours = All day

Notes / Restrictions

1. On/Off hours cannot have different caller options, only the greetings will change. We recommend having certain caller options included in the on-hours greeting, then having other caller options included for the off hours greeting.

Example: On-hours greeting says “press 1 for sales, press 2 for support” whereas Off-hours will then say “Sorry, we’re closed, but you can press 3 to leave us a message or press 4 for our hours and location”

2. You cannot use the receptionist bypass setup with the receptionist scheduling feature.

How To

Go Pro

LOGIN

Login to your Fongo Works dashboard at fongoworks.com

SHOP

Click the shop icon at the top of your dashboard.

CHECKOUT

Add items to your cart, then checkout when you’re ready to order.