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Receptionist Greeting

Your receptionist greeting will play as soon as someone calls any of your business phone numbers on your Fongo Works system. The greeting guides callers through the dial menu and/or can provide additional information to callers, such as business hours.

Below are all the receptionist greeting options available to you.

Automated Receptionist Greeting

Included with Free Signup

You can create a custom greeting that an automated voice will say every time someone calls your business:

  1. In your Fongo Works dashboard, enter the Receptionist tab
  2. In the Receptionist Voice section, select from 9 different automated voices, including male or female, and several different accents, including French Canadian
    • Click save
  3. In the Receptionist Greeting section, edit the text in the grey box to be the script your automated voice will say
  4. Click Generate Voice Greeting to create your new greeting and automatically upload it into your phone system
    • Clicking Play will only play the greeting after clicking Generate Voice Greeting

Record Receptionist Greeting

Included with Free Signup

You can also record your receptionist greeting using your own voice.

  1. In your Fongo Works dashboard, enter the Receptionist tab
  2. In the Receptionist Voice section, select the member who will be recording your receptionist greeting
    • Click save
  3. In the Receptionist Greeting section, click the Record Greeting button
    • This will call the cell phone number of the member you chose as your receptionist voice
  4. Follow the voice prompts on the phone call to record and implement your receptionist greeting

Upload Receptionist Greeting

Included with Pro Upgrade

Fongo Works Pro users can send audio files to our support team to be uploaded as their receptionist greeting.

  1. Record your greeting using your own recording device/software
  2. Export your recording as an mp3 file
  3. Send your mp3 audio file to our support team, asking them to upload it as your receptionist greeting

Want to bypass your receptionist greeting?

Incoming calls can go straight to one of your extensions by bypassing your receptionist greeting.

How To

Go Pro

LOGIN

Login to your Fongo Works dashboard at fongoworks.com

SHOP

Click the shop icon at the top of your dashboard.

CHECKOUT

Add items to your cart, then checkout when you’re ready to order.

Frequently Asked Questions

The following characters should be avoided:

  • &, $, ?, !
  • Accented characters such as á, ó, é

The following characters are allowed:

  • @, #, *

French

Use the French receptionist voice if typing your script in French. This voice pronounces French words properly.

Phone Numbers

For phone numbers, use the following format in your greeting for the best pronunciation: 

1, 8-5-5, 5-5-3, 6-6-4-6.