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Receptionist Greeting

Your receptionist greeting will play as soon as someone calls any of your business phone numbers on your Fongo Works system. The greeting guides callers through the dial menu and/or can provide additional information to callers, such as business hours.

Note: A receptionist greeting is also known as an auto-attendant.

Below are all the receptionist greeting options available to you.

Automated Receptionist Greeting

Included with Free Signup

You can customize your automated receptionist greeting in the Receptionist tab of your online dashboard. Select from 9 different automated voices, including male or female, and several different accents, including French Canadian. The default greeting text gets automatically generated based on your members/extensions, or you can customize your greeting by editing the script that your automated voice will pronounce. Some restrictions apply regarding characters that may cause errors.

Record Receptionist Greeting

Included with Free Signup

You can also record your receptionist greeting using your own voice.

  1. In your Fongo Works dashboard, enter the Receptionist tab
  2. In the Receptionist Voice section, select the member who will be recording your receptionist greeting
    • Click save
  3. In the Receptionist Greeting section, click the Record Greeting button
    • This will call the cell phone number of the member you chose as your receptionist voice
  4. Follow the voice prompts on the phone call to record your receptionist greeting

Upload Receptionist Greeting

Included with Pro Upgrade

Fongo Works Pro users can send audio files to our support team to be uploaded as their receptionist greeting.

  1. Record your greeting using your own recording device/software
  2. Export your recording as an mp3 file
  3. Send your mp3 audio file to our support team, asking them to upload it as your receptionist greeting

Want to bypass your receptionist greeting?

How To

Go Pro

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Frequently Asked Questions

The following characters should be avoided:

  • &, $, ?, !
  • Accented characters such as á, ó, é

The following characters are allowed:

  • @, #, *