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Your Business’s Phone Number

New Local Phone Number FREE

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We will give you a new phone number free of charge. During sign up you will get to choose which city (area code) your number is local to. You can cycle through several numbers until you find one you like.

Transfer Your Existing Number Add-on

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You can transfer your existing local or toll-free number into Fongo Works after sign up is complete. (enter the Fongo Works shop from your dashboard)
Transfere Existing Number

New Toll-Free or Vanity Number Add-on

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You can order a toll-free number and/or a custom vanity phone number after your sign up is complete. (enter the Fongo Works shop from your dashboard)
Toll Free and Vanity Phone Numbers

Your Fongo Works account can have as many phone numbers as you want. Each phone number, when called, will all route to the same receptionist greeting, then the caller will choose which extension to be routed to. (The receptionist cannot be bypassed)

Extensions

Up to 6 Extensions FREE

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You will input a name, forwarding phone number and email address for each member (extension) in your system. Each member you add will get a 3 digit extension number assigned to them.

Up to 15 Extensions PRO

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Upgrade to Fongo Works Pro Features for up to 15 member extensions and the ability to customize the 3-digit extension number for each member. (Available Upon Request (No Additional Fee)
Fongo Works Dashboard

How to Configure Member Settings and Call Handling

Caller Options

Standard Call Routing FREE

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You will set caller options 0-9


Example: You set “Jim Smith” as caller option 1, when a caller calls your business number then presses 1, the call will go to Jim’s extension.


Your automated receptionist greeting should reflect your caller options Example: “press 1 to speak with Jim”.

Hunt Group

Hunt Groups PRO

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Hunt groups are when you have multiple extensions ring at the same time or one after another for a single caller option



Example: Caller presses 3 for the sales department and ext 100, ext 102 and ext 105 all start ringing

Receptionist

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When someone calls ANY of your business’ phone numbers the call will be answered by your Fongo Works automated receptionist greeting.

Computer Generated Voice FREE

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With the Free version of Fongo Works and with Fongo Works Pro, you can create your receptionist greeting by using one of our automated voices. We give you a default script that you can edit so your automated voice will say whatever you type.

Audio Recording

Upload Custom Audio File PRO

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Users with Pro Features will be able to send audio files to our support team to be uploaded as their automated receptionist greeting.

Submit Audio File(s)

How to Setup Your Caller Options and Receptionist

Call Handling FREE

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You can alter the call handling settings to be unique for each member, meaning when a caller chooses or dials a member’s extension, you can set how that member receives the call.

Example: Call rings on the member’s mobile app, then forwards to cell phone number if not picked up on the mobile app.

To your desk phone

Incoming Call on Fongo Works

To your Fongo Works App

To your cell phone number

A call can go to all of these options or just one of these options.

Voicemail

Receiving Voicemails FREE

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Each member will have their own personal voicemail inbox. If you are signed into the mobile app, your voicemails can be checked there. If you are not signed into the mobile app, your voicemails will be emailed to your email inbox as audio files.

IP devices can dial *98 to check voicemail inbox.

Voicemail Greetings FREE

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You can use our default, automated voicemail greeting or you can record your greeting yourself by dialing *98 on your Fongo Works mobile app, your IP desk phone, or your desktop app.

Voicemail Greetings PRO

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Send us your custom voicemail greetings for any of your extensions:

Submit Audio File(s)

Conference Calls

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Callers call your Fongo Works number and enter the Conference Pin (provided in your Fongo Works Dashboard). Entering the pin will allow callers to join a conference call. Click here to learn more, or watch the video below.

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