Phone Number
Your Fongo Works account can have as many phone numbers as you want. Each phone number, when called, will all route to the same receptionist greeting, then the caller will choose which extension to be routed to. (The receptionist cannot be bypassed)
New Local Phone Number FREE
Transfer Your Existing Number Add-on
New Toll-Free or Vanity Number Add-on
*Finding a vanity number with more than 5 customized digits is unlikely.
Extensions
Up to 6 Extensions FREE
Up to 15 Extensions PRO
How to Configure Member Settings and Call Handling
Caller Options
Standard Call Routing FREE
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You will set caller options 0-9
Example: You set “Jim Smith” as caller option 1, when a caller calls your business number then presses 1, the call will go to Jim’s extension.
Your automated receptionist greeting should reflect your caller options Example: “press 1 to speak with Jim”.
Hunt Groups PRO
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Hunt groups are when you have multiple extensions ring at the same time or one after another for a single caller option
Example: Caller presses 3 for the sales department and ext 100, ext 102 and ext 105 all start ringing
Receptionist
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When someone calls ANY of your business’ phone numbers the call will be answered by your Fongo Works automated receptionist greeting.
Computer Generated Voice FREE
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With the Free version of Fongo Works and with Fongo Works Pro, you can create your receptionist greeting by using one of our automated voices. We give you a default script that you can edit so your automated voice will say whatever you type.
Upload Custom Audio File PRO
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Users with Pro Features will be able to send audio files to our support team to be uploaded as their automated receptionist greeting.
Receptionist Scheduling PRO
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Users with Pro Features will be able to send 2 unique audio files (2 unique receptionist greetings) to our support team with a daily schedule for when each greeting should play.
- Maximum of 2 different receptionist greetings (typically business hours & off-hours)
- Each day of the week can have it's own unique schedule
- Caller options must stay the same regardless of schedule
- Example setup: Caller options 1-6 are set, but the receptionist greeting for business hours only mentions caller options 1-4, then the off-hours greeting only mentions options 5 and 6
- Please submit your schedule in a similar format to what is below (with both receptionist-greeting-audio-files attached):
- Monday
- Greeting A - 9am - 5pm
- Greeting B - 5pm - 8:30am
- Tuesday
- Greeting A - 8:30am - 6:45pm
- Greeting B - 6:45pm - 10am (and so on....)
- Monday
How to Setup Your Caller Options and Receptionist
Call Handling FREE
Example: Call rings on the member’s mobile app, then forwards to cell phone number if not picked up on the mobile app.
To your desk phone
To your Fongo Works App
To your cell phone number
A call can go to all of these options or just one of these options.
Voicemail
Receiving Voicemails FREE
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Each member will have their own personal voicemail inbox. If you are signed into the mobile app, your voicemails can be checked there. If you are not signed into the mobile app, your voicemails will be emailed to your email inbox as audio files.
IP devices can dial *98 to check voicemail inbox.
Voicemail Greetings FREE
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You can use our default, automated voicemail greeting by setting your receptionist voice to one of our automated voices, then scroll down to the “Voicemail Greetings” area and click “Create Greeting”. This will automatically generate a default greeting for your member.
You can record your greeting yourself by dialing *98 on your Fongo Works mobile app, your IP desk phone, or your desktop app.
Conference Calls
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Callers call your Fongo Works number and enter the Conference Pin (provided in your Fongo Works Dashboard). Entering the pin will allow callers to join a conference call. Click here to learn more, or watch the video below.
FREE
Up to 1 Hour Call with 10 Participants
PRO
Up to 4 Hour Call with 30 Participants
Faxing
Tip: Create a “Fax Extension” member on your system.
- Create a “Fax Extension” member, using the email that you want faxes sent to
- You can input a fictional cell phone number for this member
- Set this member’s call handling as “Go to Voicemail”
- Set “Direct Incoming Faxes” to this new member
Fax-To-Email FREE
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In the receptionist tab of your dashboard, you can set which one of your members you want incoming faxes directed to. Faxes sent to your business phone number(s) will automatically be directed to this member’s extension as a phone call, which needs to be unanswered to reach the member’s email.
2-Way Faxing PRO
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You must set up a VOIP adapter for the member that you have set to receive incoming faxes. This adapter will need to be plugged into an ethernet connection, then your fax machine will plug into the phone port of the adapter. You can find our Grandstream HT-801 adapter for sale in the shop.
Note: Set your fax machine’s baud rate to 9600bps or lower.
